Other

For all other questions that just don't fit in with the other labels.

I bought merchandise, when will it be delivered?

The event organizer sends you a message with the message that the package has been sent. In that e-mail you will receive a track & trace code. You can log …

The event organizer sends you a message with the message that the package has been sent. In that e-mail you will receive a track & trace code. You can log in to the package handler using the track & trace code and follow when your package is delivered.

Can tickets also be sent by post?

Unfortunately this is not (yet) possible. As soon as we do offer this, we will report this here.

Unfortunately this is not (yet) possible. As soon as we do offer this, we will report this here.

Can I change tickets after ordering?

Yes, that’s possible. You can always change the name on which the ticket is displayed. This is done through an automated process. Your current ticket will then expire and you …

Yes, that’s possible. You can always change the name on which the ticket is displayed. This is done through an automated process. Your current ticket will then expire and you will receive a new ticket. Here, € 5 service costs will be charged.

Can I have my ticket insured?

Yes, that’s possible. You can insure your ticket during the ordering process. This does, however, include conditions set by the insurer. Tixxio is not liable in this and does not …

Yes, that’s possible. You can insure your ticket during the ordering process. This does, however, include conditions set by the insurer. Tixxio is not liable in this and does not deal with claims. You can contact our insurance partner for this.

Can I have my tickets scanned from my phone?

Yes, that’s possible. You do not need to print out your ticket to access an event. However, there are exceptions in which the organizer requires that you take the ticket …

Yes, that’s possible. You do not need to print out your ticket to access an event. However, there are exceptions in which the organizer requires that you take the ticket (s) printed. This is stated on the ticket or in the general terms and conditions of the organizer.

How can I make a group booking?

You can buy up to 8 tickets in one booking. If you need more tickets and you have specific seating requirements, you can submit a request via sales@tixxio.com. We will …

You can buy up to 8 tickets in one booking. If you need more tickets and you have specific seating requirements, you can submit a request via sales@tixxio.com. We will contact you to discuss your wishes.

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