Order Tickets

Do you want to order tickets? What options are there?

How can I view all my orders?

You can log in to the Tixxio app and there you will see all the orders you have placed and you can log in to the event and navigate to …

You can log in to the Tixxio app and there you will see all the orders you have placed and you can log in to the event and navigate to your profile here. In the orders submenu you can see all orders from that event, theater, pop venue or sports club.

I have not yet received my ticket (s), how can I still get one?

We find it very annoying for you that you have not yet received the tickets. If you have received a payment confirmation but have not yet received your tickets, first …

We find it very annoying for you that you have not yet received the tickets. If you have received a payment confirmation but have not yet received your tickets, first check your advertising brochure and / or spam folders. If they are not listed here, send an email to support@tixxio.com quoting your order number, full name and email address. We will then send the tickets to you.

What is 3DS 2.0 for credit card payments?

3DS 2.0 provides additional security and makes fraud with credit cards more difficult. An additional verification step has been added to log in and pay with your credit card. For …

3DS 2.0 provides additional security and makes fraud with credit cards more difficult. An additional verification step has been added to log in and pay with your credit card. For example, you will receive an SMS on your mobile phone. In this SMS you will find a unique code, which you enter on your computer to verify you are the rightful owner of the credit card.

What is PSD2?

PSD2 has been in force since February 19, 2019. The purpose of this legislation is to better protect you as a consumer and at the same time to open up …

PSD2 has been in force since February 19, 2019. The purpose of this legislation is to better protect you as a consumer and at the same time to open up the banking system. For Tixxio, this means that we are not allowed to make a profit on transaction costs and that we are not allowed to own funds from an event, only in a third-party account. This means that you as a consumer are better protected and you do not pay unnecessary money for transaction costs, for example.

Why don’t I see VAT mentioned on the order?

If you as a consumer order a ticket, the VAT that applies to an event (read: 9% VAT rate) is included in the ticket price. You can also see this …

If you as a consumer order a ticket, the VAT that applies to an event (read: 9% VAT rate) is included in the ticket price. You can also see this in the order confirmation you receive. If you buy tickets as an entrepreneur, you will receive an invoice with the split for VAT.

Why do I pay service costs?

Tixxio charges service costs to facilitate ticket sales for its customers. Tixxio incurs costs for this as a company and passes this on to the Organizer. It is then up …

Tixxio charges service costs to facilitate ticket sales for its customers. Tixxio incurs costs for this as a company and passes this on to the Organizer. It is then up to the Organizer to determine who pays for these costs. During the checkout you will always see the total ticket price including service costs. You can also see what the amount consists of.

Which costs are charged?

Tixxio applies a service fee based on the price of a ticket. The organizer ultimately determines who pays these service costs, they or you. This can therefore differ per event …

Tixxio applies a service fee based on the price of a ticket. The organizer ultimately determines who pays these service costs, they or you. This can therefore differ per event and organizer. The service costs are there to facilitate ticket sales. These costs are charged per ticket purchased by you.

How do I make sure I stay in the queue?

The most important thing is that you do not refresh your web browser. This will put you in the queue again, but at the back. In addition, it is necessary …

The most important thing is that you do not refresh your web browser. This will put you in the queue again, but at the back. In addition, it is necessary to have a working internet connection.

Why can’t I choose my places via a map?

If there is a lot of demand for an event, we are forced to switch to automatic allocation of places. Because many people try to select one seat at the …

If there is a lot of demand for an event, we are forced to switch to automatic allocation of places. Because many people try to select one seat at the same time, someone else may have been ahead of you. Then you should start over again in the process. You can indicate in which section you would like to sit, but the actual seats are therefore allocated automatically. We hereby benefit from you delivering tickets side by side. Unfortunately, it is possible that you are not all sitting next to each other.

How does the queueing work?

The queue works just like any other queue: You are in the queue and you are assigned a number. As long as you do not refresh your web browser, this …

The queue works just like any other queue: You are in the queue and you are assigned a number. As long as you do not refresh your web browser, this will remain in effect. As soon as the ticket sale starts, you can order a ticket as long as the stock permits. Every customer gets 10 minutes to order a ticket and at the same time a lot of people are ordering. It is therefore important that you try to pay as quickly as possible. Due to large crowds this can sometimes prove difficult and unfortunately it could still fail to get a ticket. You can order a maximum of 8 tickets at the same time per email address.

I doubt whether I have placed an order

If you are unsure whether you have placed an order, we recommend that you check your email box to see if you have received a confirmation e-mail. Have you not …

If you are unsure whether you have placed an order, we recommend that you check your email box to see if you have received a confirmation e-mail. Have you not received a confirmation (yet) and are you still in doubt? Then check your bank account and see if the payment was made.

My order has not yet been completed, can I complete it later?

As soon as you place tickets in your shopping area, you have 10 minutes to pay for them. The organizer of the event can set this time himself. This sometimes …

As soon as you place tickets in your shopping area, you have 10 minutes to pay for them. The organizer of the event can set this time himself. This sometimes means that you have longer or shorter time to complete your order.

When will my order be confirmed?

You will receive a confirmation of your order immediately after payment. Due to the busyness of an event, you may sometimes have to wait a little longer before you receive …

You will receive a confirmation of your order immediately after payment. Due to the busyness of an event, you may sometimes have to wait a little longer before you receive the confirmation. We kindly ask you to wait up to 2 hours after ordering, have you not received a message afterwards? Please contact us at support@tixxio.com, stating your full name, the event and type of tickets you have ordered and your email address. We will then contact you within 2 hours during office hours.

How do I know my order has been successful?

After payment you will be redirected to a page where the order is successful. In addition, you will receive a confirmation message within 30 minutes at the e-mail address you …

After payment you will be redirected to a page where the order is successful. In addition, you will receive a confirmation message within 30 minutes at the e-mail address you specified and you will receive the tickets you ordered. At events where there is a lot of traffic, it may happen that the confirmation and your tickets are abandoned. We kindly ask you to wait up to 2 hours after ordering, have you not received a message afterwards? Please contact us at support@tixxio.com, stating your full name, the event and type of tickets you have ordered and your email address. We will then contact you within 2 hours during office hours.

How do I receive my ticket (s)?

Tickets are automatically sent to the email address you specified. When registering / ordering tickets you will be asked to provide this e-mail address. With this e-mail address you are …

Tickets are automatically sent to the email address you specified. When registering / ordering tickets you will be asked to provide this e-mail address. With this e-mail address you are known in our system and you will also receive information about the event for which you have ordered tickets. Sending tickets normally takes 10 minutes, but can be longer in case of large crowds. If you still have not received your tickets after 2 hours, we ask you to contact our support team. They will then help you and if the order is placed successful, send the tickets to you.

How do I know that the payment is secure?

Payments and data transfers, whereby tickets are issued by Tixxio always go through a so-called SSL connection. We prefer a SSL connection from Sectigo (formerly Comodo) and we use 256-bit …

Payments and data transfers, whereby tickets are issued by Tixxio always go through a so-called SSL connection. We prefer a SSL connection from Sectigo (formerly Comodo) and we use 256-bit encryption. You can recognize this by the “green bar” in the search bar of your browser. You can click on this and you will see an information screen in which it is verified that you have ordered your tickets from the company you’d chosen.

How does buying ticket (s) work online?

Buying tickets is easy. You go to the website of your event or to tixxio.com and select which ticket type suits you. The website presents and informs you of all …

Buying tickets is easy. You go to the website of your event or to tixxio.com and select which ticket type suits you. The website presents and informs you of all the necessary information, such as the total price and what exactly you get for the ticket you want to order. You can register yourself as a user and pay with a payment method that is most convenient for you. The payment methods available for the event are determined by the organizer of the event.

How and where can I order ticket (s)?

Tickets can be ordered on the website of the organizer or event website. In addition, for certain events you can also order directly from partners, without making a profit on …

Tickets can be ordered on the website of the organizer or event website. In addition, for certain events you can also order directly from partners, without making a profit on the original ticket price. You can also order tickets on tixxio.com that are offered for sale by people, because they are unfortunately hindered or have decided not to go to an event. To prevent fraud, the ticket is destroyed upon purchase and re-issued in your name. At Tixxio your ticket always has the original price, never more. Tixxio does charge service costs for its services and therefore the total price, including service costs, may be higher than the original price of the ticket. This is always the same as if you would normally pay if you bought the ticket directly.

What payment options do you offer?

Tixxio offers all common payment methods that apply in your country. It is up to the organizer of an event to determine which are available to order tickets for that …

Tixxio offers all common payment methods that apply in your country. It is up to the organizer of an event to determine which are available to order tickets for that event. During the selection of tickets you can already see which payment methods are available for that event.

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